NDLI: Towards a conceptualisation of smart tourists and their role within the smart destination scenario

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Towards a conceptualisation of smart tourists and their role within the smart destination scenario

Content Provider	Scilit
Author	Femenia-Serra, Francisco Neuhofer, Barbara Ivars-Baidal, Josep A.
Copyright Year	2018
Description	'Smart tourism' and 'smart destinations' have been gaining attention as new frameworks within which to understand the impact the latest information and communication technologies (ICTs) have on the relationship between businesses, destinations and tourists. However, there is a crucial element of the smart tourism ecosystem that has been rather neglected in research hitherto: the tourists themselves. By acknowledging a shift in tourists' behaviour due to the advent of disruptive factors, this paper conceptualises the recently emerged notion of 'the smart tourist'. This new type of tourist is profiled through a description of their attitudes and behaviours, and their role within the smart destination scenario is depicted. By taking a consumer-centric perspective and framing the conceptualisation within the relevant theories, this paper contributes to the current body of knowledge on tourism in a highly technological context and facilitates bridging smart tourism theoretical foundations with empirical research. The observed transformation in tourists' behaviour and its encapsulation in the smart tourist conceptualisation reveal critical managerial implications for both destination management organisations and businesses in the rapidly changing smart tourism ecosystem.
Related Links	http://rua.ua.es/dspace/bitstream/10045/78055/1/2018_Femenia-Serra_etal_ServiceIndustriesJ_accepted.pdf
Ending Page	133
Page Count	25
Starting Page	109
ISSN	02642069
e-ISSN	17439507
DOI	10.1080/02642069.2018.1508458
Journal	The Service Industries Journal
Issue Number	2
Volume Number	39
Language	English
Publisher	Informa UK Limited
Publisher Date	2019-01-25
Access Restriction	Open
Subject Keyword	Journal: The Service Industries Journal Gerontology Smart Tourism Smart Tourism Destination Icts Tourist Behaviour Smart Tourist 智慧旅游智慧目的地信息通信技术旅游行为智慧型旅游者
Content Type	Text
Resource Type	Article
Subject	Strategy and Management Management of Technology and Innovation

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