NDLI: Determinants of Automated Teller Machine Usage in Lagos State, Nigeria

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Determinants of Automated Teller Machine Usage in Lagos State, Nigeria

Content Provider	Scilit
Author	Ighomereho, Salome Ladipo, Patrick Dixon-Ogbechi, Bolajoko
Copyright Year	2018
Description	Research has shown that ATMs provide an extremely useful service to customers but the machine is characterized by several service quality inadequacies, and at times it can be very frustrating to use. Consequently, this study investigated socio-demographic factors and service quality dimensions as determinants of ATM usage in Lagos State, Nigeria. A questionnaire was used to collect data from bank customers who use ATM and the data were analysed using General Linear Model (GLM) and multiple regression. The results from the analyses reveal that socio-demographic factors, such as age, education, and income, influence ATM usage, while gender and occupation do not influence ATM usage. The study also revealed that all the service quality dimensions identified in the study have a significant positive influence on ATM usage. When the joint effect of socio-demographic factors and service quality dimensions on ATM usage was assessed, it was found that service quality had a greater influence on ATM usage than socio-demographic factors.
Related Links	https://content.sciendo.com/downloadpdf/journals/auseb/6/1/article-p89.pdf
e-ISSN	23600047
DOI	10.1515/eb-2018-0005
Journal	Acta Universitatis Sapientiae, Economics and Business
Issue Number	1
Volume Number	6
Language	English
Publisher	Walter de Gruyter GmbH
Publisher Date	2018-12-01
Access Restriction	Open
Subject Keyword	Journal: Acta Universitatis Sapientiae, Economics and Business Acta Universitatis Sapientiae, Economics and Business Information and Library Science Service Quality
Content Type	Text
Resource Type	Article

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