NDLI: Making arrangements in talk-in-interaction

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Making arrangements in talk-in-interaction

Content Provider	Scilit
Author	Ekberg, Stuart LeCouteur, Amanda
Copyright Year	2014
Description	Arrangement making is understood to be a “closing-relevant action” (Schegloff and Sacks 1973), but little attention has been given to how people arrive at mutually acceptable plans for the future. Telephone conversations between clients and staff of community and home care (CHC) services were studied to identify how arrangements for future services were made. A recurrent sequence was observed in which clients were informed of future arrangement and were prompted to reply with “response solicitation” (Jefferson 1981). Response solicitations were observed at two points: either tagged to the end of an informing, or following a recipient's response to the informing. We show how response solicitations are routinely used in instances where recipients have some discretion in relation to the arrangement under discussion. They are a means by which an informing party can display to their interlocutor that they, as recipient, have some discretion to exercise in the matter. These findings are discussed with reference to prior research on arrangement making in other settings, which suggests the general nature of this practice.
Related Links	https://eprints.qut.edu.au/67737/1/Ekberg_&_LeCouteur_Making_Arrangements.pdf https://core.ac.uk/download/pdf/19661328.pdf
ISSN	18607330
e-ISSN	18607349
DOI	10.1515/text-2014-0008
Journal	Text & Talk - An Interdisciplinary Journal of Language, Discourse & Communication Studies
Issue Number	4
Volume Number	34
Language	English
Publisher	Walter de Gruyter GmbH
Publisher Date	2014-01-01
Access Restriction	Open
Subject Keyword	Journal: Text & Talk - An Interdisciplinary Journal of Language, Discourse & Communication Studies Text & Talk - An Interdisciplinary Journal of Language, Discourse & Communication Studies Arrangement Making Conversation Analysis Response Solicitation Institutional Interaction
Content Type	Text
Resource Type	Article
Subject	Philosophy Communication Linguistics and Language

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