NDLI: The Mediating Effect of Empowerment in the Relationship between Transformational Leadership and Service Quality

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The Mediating Effect of Empowerment in the Relationship between Transformational Leadership and Service Quality

Content Provider	Scilit
Author	Ismail, Azman Halim, Farida Abd Abdullah, Dayang Nailul Munna Abang Shminan, Ahmad Sofian Muda, Agatha Lamentan Anak Samsudin, Shairazi Girardi, Antonia
Copyright Year	2009
Description	Transformational leadership has two salient characteristics: intellectual stimulation and individualized consideration. Recent studies in this area reveal that the effect of such leadership characteristics on job performance is indirectly affected by empowerment. The nature of this relationship is interesting, but little is known about the mediating effect of empowerment in leadership management models. Therefore, this study was conducted to measure the effect of transformational leadership characteristics and empowerment on service quality by using 110 usable questionnaires gathered from employees working in a city based local authority (CBLAUTHORITY) in Sarawak, Malaysia. Outcomes of a stepwise regression analysis showed that the relationship between empowerment and selected transformational leadership characteristics (i.e. intellectual stimulation and individualized consideration) is positively and significantly correlated with service quality. The result confirms that empowerment does act as a full mediating variable in the leadership model of the organization under study. This paper also discusses implications and limitations, as well as directions for future research.
e-ISSN	27905187
DOI	10.5539/ijbm.v4n4p3
Journal	International Journal of Business and Management
Issue Number	4
Volume Number	4
Language	English
Publisher	Canadian Center of Science and Education
Publisher Date	2009-03-17
Access Restriction	Open
Subject Keyword	Social Sciences, Interdisciplinary Service Quality Transformational Leadership Empowerment in the Relationship Leadership Characteristics
Content Type	Text
Resource Type	Article

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