NDLI: Outsourcing in Healthcare through Process Modularization

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Outsourcing in Healthcare through Process Modularization – A Lean Perspective

Content Provider	SAGE Publishing
Author	Guimarães, Cristina Machado José Crespo de Carvalho
Copyright Year	2012
Abstract	Looking for efficiency, quality and profitability gains, healthcare organizations are adopting outsourcing solutions in the attempt of “doing more with less”. Seeking for cost reduction, risk mitigation, adapting to quick changes without compromising internal resources, these organizations also take big risks in control and flexibility variables. In order to understand how healthcare organizations find the best value equation combining internal and external resources in a modular service conception, a case study on a start-up Long-term Care unit with innovative format, great levels of customization and following an outsourcing strategy, was carried out.The main conclusion, among others, is that in ambitious start-ups, having speed of entrance as the conditioning factor, a process orientation and management approach may offer a clear view of the gains related with trade-off decisions regarding time and cost (agility) and cost and quality (Leanness) ie, decisions under the “leagile” paradigm.This study contributes for a wider understanding of the “leagile” concept associated to an outsourcing operational strategy. Additionally, it also provides new insights to the concept of modularity in services settings in a complex service as healthcare.
Related Links	https://journals.sagepub.com/doi/pdf/10.5772/51886?download=true
ISSN	18479790
Volume Number	4
Journal	International Journal of Engineering Business Management (ENB)
e-ISSN	18479790
DOI	10.5772/51886
Language	English
Publisher	Sage Publications UK
Publisher Date	2012-01-01
Publisher Place	London
Access Restriction	Open
Rights Holder	© 2012 Guimarães and de Carvalho; licensee InTech.
Subject Keyword	Process Orientation Healthcare Services Lean Thinking Agility Process Modularization Outsourcing
Content Type	Text
Resource Type	Article
Subject	Management Science and Operations Research Organizational Behavior and Human Resource Management

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