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Development of a health information system to promote emergency care pathways: A participatory design study
| Content Provider | SAGE Publishing |
|---|---|
| Author | Østervang, Christina Lassen, Annmarie Schmidt, Thomas Coyne, Elisabeth Dieperink, Karin Brochstedt Jensen, Charlotte Myhre |
| Copyright Year | 2022 |
| Abstract | ObjectiveThe successful development and implementation of sustainable healthcare technologies require an understanding of the clinical setting and its potential challenges from a user perspective. Previous studies have uncovered a gap between what emergency departments deliver and the needs and preferences of patients and family members. This study investigated whether a user-driven approach and participatory design could provide a technical solution to bridge the identified gap.MethodsWe conducted four workshops, and five one-to-one workshops with patients, family members, healthcare professionals, and information technology specialists to codesign a prototype. Revisions of the prototype were made until an acceptable solution was agreed upon and tested by the participants. The data were analyzed following iterative processes (plan → act → observe → reflect).ResultsThe participants emphasized the importance of a person-centered approach focusing on improved information. An already implemented system for clinicians’ use only was redesigned into a unique patient module that provides a process line displaying continually updated informative features, including (1) person-centered activities, (2) general information videos, (3) a notepad, (4) estimated waiting time, and (5) the nurse and physician responsible for care and treatment.ConclusionParticipatory design is a usable approach to designing an information system for use in the emergency department. The process yielded insight into the complexity of translating ideas into technologies that can actually be implemented in clinical practice, and the user perspectives revealed the key to identifying these complex aspects. The iterations with the participants enabled us to redesign an existing technology. |
| Related Links | https://journals.sagepub.com/doi/pdf/10.1177/20552076221145856?download=true |
| ISSN | 20552076 |
| Volume Number | 8 |
| Journal | DIGITAL HEALTH (DHJ) |
| e-ISSN | 20552076 |
| DOI | 10.1177/20552076221145856 |
| Language | English |
| Publisher | Sage Publications UK |
| Publisher Date | 2022-12-26 |
| Publisher Place | London |
| Access Restriction | Open |
| Rights Holder | © The Author(s) 2022 |
| Subject Keyword | Emergency department participatory research e-health family members healthcare professionals patients qualitative research information system |
| Content Type | Text |
| Resource Type | Article |
| Subject | Health Information Management Health Informatics Computer Science Applications Health Policy |
