NDLI: Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes

Content Provider	SAGE Publishing
Author	Siddiqi, Mushtaq A.
Copyright Year	2015
Related Links	https://journals.sagepub.com/doi/pdf/10.1177/0256090915598584?download=true
Starting Page	277
Ending Page	292
Page Count	16
ISSN	02560909
Issue Number	3
Volume Number	40
Journal	Vikalpa (VIK)
e-ISSN	23953799
DOI	10.1177/0256090915598584
Language	English
Publisher	Sage Publications India
Publisher Date	2015-10-01
Publisher Place	New Delhi
Access Restriction	Open
Rights Holder	© 2015 Indian Institute of Management, Ahmedabad
Subject Keyword	Customer Satisfaction Job Crafting Customer Loyalty India Work Engagement
Content Type	Text
Resource Type	Article
Subject	Business, Management and Accounting Decision Sciences

Central Library (ISO-9001:2015 Certified)
Indian Institute of Technology Kharagpur
Kharagpur, West Bengal, India | PIN - 721302

See location in the Map
03222 282435
Mail: support@ndl.gov.in

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Work Engagement and Job Crafting of Service Employees Influencing Customer Outcomes