Applying a Multicriteria Satisfaction Analysis Approach Based on User Preferences to Rank Usability Attributes in E-tourism Websites

Content Provider	Open Access Library (OALib)
Author	Lakiotaki Kleanthi Muhtaseb Rami Matsatsinis Nikolaos
Abstract	a user-centered approach in the development lifecycle of e- commerce websites is nowadays a crucial factor in the success of any on-line business. the purpose of this paper is twofold: a) to identify the factors that affect e-commerce website usability and b) to analyze the role of those factors in increasing the effectiveness of e-commerce web sites. furthermore, it presents the application of a multicriteria satisfaction analysis (musa) method to rank usability attributes in websites based on their competitiveness importance. a case study in eight e-tourism web-sites is presented as a demonstration of this work, the outcome of which will help usability specialists and e-commerce website developers to determine specific usability attributes that are more crucial to the overall usability and user satisfaction of a website. the results of the proposed approach suggest that for each e-commerce website certain usability attributes are likely to be more crucial to the success of the e-commerce website than others. therefore, identifying the relevant usability attributes in advance through customers' feedback can be a great advantage to website developers if they want to have an edge over other competitors.
ISSN	07181876
Journal	Journal of theoretical and applied electronic commerce research
DOI	10.4067/S0718-18762012000300004
Publisher	Scientific Electronic Library Online
Publisher Date	2012-01-01
Access Restriction	Open
Subject Keyword	Web usability Multicriteria analysis E-commerce E-tourism Customer satisfaction analysis.
Content Type	Text
Resource Type	Article
Subject	Business, Management and Accounting Computer Science Applications