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Influence of Passenger Flow at the Station Entrances on Passenger Satisfaction Amid COVID-19
| Content Provider | MDPI |
|---|---|
| Author | Sidorchuk, Roman Lukina, Anastasia Markin, Ilya Korobkov, Stanislav Ivashkova, Natalia Mkhitaryan, Sergey Skorobogatykh, Irina |
| Copyright Year | 2020 |
| Description | Railway stations are centers of mass accumulation of people. Additional regulations change the intensity of the flow of visitors and the time of entering the station. Delays become an essential factor affecting the perceived satisfaction with all services at stations. This paper analyzes the impact of the intensity of passenger flow in the key areas of the station (entrance groups) on the satisfaction of visitors with station functioning (by the example of Moscow railway stations). The authors of the paper used methods of observation to measure the current passenger flows at the entrances to the station and also collected secondary data on transport flows at city railway stations. To predict passenger flow, the authors used statistical methods to assess the relationship between variables and regression. The paper used a survey of passengers to analyze satisfaction with the functioning of railway station facilities and assess the acceptable delay time at the entrance/exit to the station. The article substantiates that in the context of current requirements for transport security, an important factor for perceived satisfaction with station services is the forecasting and management of passenger flows and control of time of entering the station. |
| Starting Page | 150 |
| e-ISSN | 21998531 |
| DOI | 10.3390/joitmc6040150 |
| Journal | Journal of Open Innovation: Technology, Market, and Complexity |
| Issue Number | 4 |
| Volume Number | 6 |
| Language | English |
| Publisher | MDPI |
| Publisher Date | 2020-11-16 |
| Access Restriction | Open |
| Subject Keyword | Journal of Open Innovation: Technology, Market, and Complexity Transportation Science and Technology Passenger Satisfaction Innovation Covid-19 Train Station Gateway Passenger Traffic Rail Transport Public Transport |
| Content Type | Text |
| Resource Type | Article |
