NDLI: Performance Analysis of Urban Cleaning Devices Using Human–Machine Interaction Method

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Performance Analysis of Urban Cleaning Devices Using Human–Machine Interaction Method

Content Provider	MDPI
Author	Mar, ía Alonso-García Ana, García-Sánchez Paula, Jaén-Moreno Manuel, Fernández-Rubio
Copyright Year	2021
Description	Presently, several jobs require the collaboration of humans and machines to perform different services and tasks. The ease and intuitiveness of the worker when using each machine will not only improve the worker’s experience but also improve the company’s productivity and the satisfaction that all users have. Specifically, electromechanical devices used to provide cleaning services require complex interactions. These interactions determine the usability and performance of devices. Therefore, devices must have appropriate ergonomic arrangements for human–machine interactions. Otherwise, the desired performance cannot be achieved. This study analyzes the performance of an urban cleaning device (pressure washer on a power take-off van) using human–machine interaction method. The method measures visceral and behavioral levels (set by Norman) and service times. Using these measurements, the usability of the pressure washer is determined according to different factors that facilitate the operator’s well-being in the working environment. A pressure washer from Feniks Cleaning and Safety, Limited Company, has been studied. Sixteen errors related to ergonomics, usability and safety were identified in this machine, which operates in more than 40 locations in Spain. Therefore, this study provides valuable information on the usability and performance of pressure washers, as well as possibilities for improvement.
Starting Page	5846
e-ISSN	20711050
DOI	10.3390/su13115846
Journal	Sustainability
Issue Number	11
Volume Number	13
Language	English
Publisher	MDPI
Publisher Date	2021-05-22
Access Restriction	Open
Subject Keyword	Sustainability Ergonomics Experience Design Product Evaluation Human–machine Interaction Service Industries Work Productivity Human Performance Human Factors Industrial Design
Content Type	Text
Resource Type	Article

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