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Airbnb Is Customers' Choice: Empirical Findings from a Survey
| Content Provider | MDPI |
|---|---|
| Author | Agapitou, Chrysa Liana, Anna Folinas, Dimitrios Konstantoglou, Aggeliki |
| Copyright Year | 2020 |
| Description | The main objective of this paper is to identify the incentives (strengths) that attract tourists to use the Airbnb platform. Moreover, Airbnb tourists’ expectations are compared to the services provided by hotels in order to assess their possible weaknesses. Via a quantitative survey that includes the exploration of the knowledge and use of this platform, a comparative analysis of the levels of agreement, along with a disagreement with the various incentives, are identified in order to highlight how important the practical factors for Airbnb’s choice are. The results show that the hotel industry is actually exposed to Airbnb’s existence and clearly disputes the statement as to whether Aibnb complements or just competes with traditional accommodations. |
| Starting Page | 6136 |
| e-ISSN | 20711050 |
| DOI | 10.3390/su12156136 |
| Journal | Sustainability |
| Issue Number | 15 |
| Volume Number | 12 |
| Language | English |
| Publisher | MDPI |
| Publisher Date | 2020-07-30 |
| Access Restriction | Open |
| Subject Keyword | Sustainability Tourism, Leisure, Sport and Hospitality Sharing Economy Peer-to-peer Electronic Word of Mouth Airbnb |
| Content Type | Text |
| Resource Type | Article |
