NDLI: Information and Communication Technology (ICT) Governance Processes: A Case Study

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Information and Communication Technology (ICT) Governance Processes: A Case Study

Content Provider	MDPI
Author	Rafael, Patrão Mendonça, Fábio Lúcio Lopes Canedo, Edna Dias Vale, Ana Morais Do Souza, Leomar Camargo De Gravina, Rogério Machado Reis, Vinicius Eloy Dos Sousa, Rafael T. De
Copyright Year	2020
Description	Information and Communication Technology (ICT) Governance is increasingly necessary and present in organizations aiming to improve the maturity of their ICT processes. This paper presents an analysis of the ICT Governance processes of a Brazilian Federal Public Administration agency. To assess the maturity of the ICT Governance processes, we surveyed and diagnosed the processes performed by the agency and organized a series of meetings/discussions to assist in the improvement and modeling of the processes related to the ICT Contract Planning process. As a result, we proposed improvements and identified the maturity level of the existing ICT processes, also assessing the awareness of employees of the General Coordination of Information Technology regarding these processes. Our findings reveal that the agency still needs to implement the following processes: (1) ICT People Management; (2) Business Process Modeling (Automated/to Automate); (3) Change Management; (4) Execution Monitoring of the ICT Projects and Services Portfolio; and (5) ICT Service Continuity Management. We also identified several artifacts that need to be implemented by the agency in different processes and collected survey participants’ suggestions about new processes to improve the maturity in ICT Governance.
Starting Page	462
e-ISSN	20782489
DOI	10.3390/info11100462
Journal	Information
Issue Number	10
Volume Number	11
Language	English
Publisher	MDPI
Publisher Date	2020-09-29
Access Restriction	Open
Subject Keyword	Information Information Systems Information and Library Science Ict Governance Ict Processes Ict Processes Improvement Ict Outsourcing Normative Instruction
Content Type	Text
Resource Type	Article

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