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Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies
| Content Provider | MDPI |
|---|---|
| Author | Isabel-Mar, ía García-Sánchez Cristina, Aibar-Guzmán Beatriz, Aibar-Guzmán Serrano-Valdecillos, Carmen |
| Copyright Year | 2022 |
| Description | Stakeholder dialogue is considered a key component of companies’ corporate social responsibility strategy with the aim to discover stakeholders’ demands, expectations, and their view of the firms. Based on the stakeholder theory, this paper aims to deepen the knowledge about stakeholder dialogue by analyzing how firms conduct the dialogue with five key stakeholder groups (i.e., employees, customers, suppliers, investors and shareholders, and the community). Using a sample of 35 leading Spanish companies and, after the collection and processing of the information available in their corporate websites and reports, we have determined the channels that are used, the pursued objectives, and the main commitments achieved. The results indicate that firms are engaged in several forms of dialogue with stakeholders and use various channels which differ depending on the targeted stakeholder group. We gain insight into the initiatives with which companies engage with stakeholders, the underlying interactions, and how each stakeholder group views and assesses the firm. Practical implications for policy makers and managers, as well as future lines of research are proposed. |
| Starting Page | 1913 |
| e-ISSN | 20711050 |
| DOI | 10.3390/su14031913 |
| Journal | Sustainability |
| Issue Number | 3 |
| Volume Number | 14 |
| Language | English |
| Publisher | MDPI |
| Publisher Date | 2022-02-08 |
| Access Restriction | Open |
| Subject Keyword | Sustainability Applied Ethics Stakeholder Dialogue Corporate Social Responsibility Stakeholder Engagement Sustainable Management |
| Content Type | Text |
| Resource Type | Article |
