NDLI: Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability

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Application of the EFQM Model in the Education Institution for Driving Improvement of Processes towards Sustainability

Content Provider	MDPI
Author	Andrea, Sütőová Katar, ína Teplická Straka, Martin
Copyright Year	2022
Description	Effective process management is a basic prerequisite for increasing the quality and performance of educational organizations. The aim of the paper is to point out the potential for the application of the European Foundation for Quality Management (EFQM) Model 2020 to improve and perfect the processes in a Slovakian vocational school towards sustainability. We used the latest version of the EFQM Model and applied the questionnaire method to conduct a self-assessment. A study of the documentation was also carried out to get more insight into the processes of the school. The application of the EFQM Model 2020 pointed out weaknesses in areas such as those titled Organizational Culture, Driving Performance & Transformation, and Stakeholder Perceptions—namely, the perceptions of employees and partners. Improvements were primarily recommended in the fields of culture management to support changes, motivational processes to support creativity and innovation, human resource planning processes, employee training and development, performance indicators and performance management, and employees’ and partners’ perception measurement to enhance sustainable value for the students and key stakeholders. The paper contributes to the body of knowledge in the field of quality and performance management of Vocational Education and Training (VET) providers.
Starting Page	7711
e-ISSN	20711050
DOI	10.3390/su14137711
Journal	Sustainability
Issue Number	13
Volume Number	14
Language	English
Publisher	MDPI
Publisher Date	2022-06-24
Access Restriction	Open
Subject Keyword	Sustainability Information and Library Science Efqm Model 2020 Self-assessment Process Performance Sustainable Value Vocational Education and Training (vet)
Content Type	Text
Resource Type	Article

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