NDLI: Build an app and they will come? Lessons learnt from trialling the GetThereBus app in rural communities

Content Provider	IET Digital Library
Author	Corsar, David Cottrill, Caitlin Beecroft, Mark Nelson, John D. Papangelis, Konstantinos Edwards, Peter Velaga, Nagendra Sripada, Somayajulu
Abstract	Real-time passenger information (RTPI) systems have been identified as having benefits in terms of passenger willingness to travel by public transport and their satisfaction levels with services provided. The lack of this amenity in rural areas, however, may hamper public transport use, thus reinforcing patterns of over-reliance on personal vehicles. To explore the potential impacts of providing RTPI in rural areas, a smartphone application (GetThereBus) was developed to allow rural bus passengers to share real-time public transport data, and access real-time and timetable information. Through user testing of GetThereBus, this work aimed to address questions related to the impact of the limited availability of rural digital infrastructure on the provision of RTPI; the potential for crowdsourced information to supplement published timetable information given digital limitations; and the potential impacts of such a system on the traveller experience. This study describes the GetThereBus development and evaluation phases. The authors found it was possible to design and develop a system that overcame many of the technological limitations experienced in rural areas, and users reported a positive response to the system. However, despite a campaign of user engagement, it proved difficult to recruit and motivate sufficient users to provide the data needed to achieve area-wide coverage.
Starting Page	194
Ending Page	201
Page Count	8
ISSN	1751956X
Volume Number	12
e-ISSN	17519578
Issue Number	Issue 3, Apr (2018)
Alternate Webpage(s)	https://digital-library.theiet.org/content/journals/iet-its/12/3
Alternate Webpage(s)	https://digital-library.theiet.org/content/journals/10.1049/iet-its.2016.0216
Journal	IET Intelligent Transport Systems
Publisher Date	2017-11-28
Access Restriction	Open
Rights Holder	© The Institution of Engineering and Technology
Subject Keyword	Crowdsourced Information Crowdsourcing Customer Satisfaction GetThereBus App Intelligent Transport System Mobile Computing Personal Vehicle Pervasive Computing Public Transport Real-time Passenger Information System Real-time Public Transport Data RTPI System Rural Bus Passengers Rural Communities Rural Digital Infrastructure Satisfaction Levels Smart Phone Application Smart Phones Timetable Information Traffic Engineering Computing Traffic Information System Ubiquitous User Engagement User Testing
Content Type	Text
Resource Type	Article
Subject	Law Transportation Environmental Science Mechanical Engineering

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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Build an app and they will come? Lessons learnt from trialling the GetThereBus app in rural communities

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Build an app and they will come? Lessons learnt from trialling the GetThereBus app in rural communities