NDLI: An empirical study of eMarketplaces customers' satisfaction: Evidence from Saudi Arabia

Content Provider	IEEE Xplore Digital Library
Author	Algarni, F. Yen Cheung Lee, V.
Copyright Year	2013
Description	Author affiliation: Clayton Sch. of Inf. Technol., Monash Univ., Melbourne, VIC, Australia (Algarni, F.; Yen Cheung; Lee, V.)
Abstract	The objective of this paper is to reveal the factors that determine customers' satisfaction of eMarketplaces in Saudi Arabia. Six hypotheses were postulated based on an extensive literature review in terms of security, complementary services, strong infrastructures, reliability and regulatory requirements of eMarketplaces. A survey (n=337) was carried out using convenience online tools. The sample comprised participants who have involved on eMarketplaces activities. Participants then been divided into two different groups based on their age, experience and their involvement in the technology. The first group was students (n=156) and the second group was non-students (n=181). An exploratory factor analysis followed by a confirmatory factor analysis run in SPSS which been used to test the validity of the model for each group. The survey results support all five factors from the original model with differences between the two groups regarding the strong infrastructures and regulatory requirements factors, indicating that the modified, model labeled M2 can be utilized in enhancing customer satisfaction with eMarketplaces among Saudi users.
Sponsorship	IEEE Syst., Man, Cybern. Soc.
Starting Page	434
Ending Page	439
File Size	450231
Page Count	6
File Format	PDF
e-ISBN	9781467348430
DOI	10.1109/ICSSSM.2013.6602511
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-17
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Customer satisfaction Government Sociology Internet Reliability Security
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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