NDLI: The evolution of services science

Content Provider	IEEE Xplore Digital Library
Author	Siadat, S.H. Buyut, V.C. Abidin, W.Z.
Copyright Year	2008
Description	Author affiliation: Fac. of Comput. Sci.&Inf. Syst., Univ. Technol. Malaysia, Johor Bahru (Siadat, S.H.; Buyut, V.C.; Abidin, W.Z.)
Abstract	Services science has emerged as the key factor in developed economies as it becomes the main driver of productivity and economic growth. With the evolution of consumer and business processes, it has become a large part of economy. Services have become the main differentiator guided by the principle that every business has to be a service business in order to survive and compete effectively. The explosion of recent service research has shown the growing importance of services science in todaypsilas economy with the increasing efforts to focus more on the service sector in improving the standard of living and boosting productivity. Besides, technological advances have revolutionized businesses to focus more on service. IT has also opened up new revenues through improved services which is a more attractive strategy for success. In this paper, we present the evolution of services science based on the chronology of the research in services and hence postulating the progression of its academic research and the paradigm shift of services through an in-depth literature review. The future of services science is also discussed in this paper.
Starting Page	1
Ending Page	5
File Size	1155977
Page Count	5
File Format	PDF
ISBN	9781424416714
DOI	10.1109/ICSSSM.2008.4598564
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-06-30
Publisher Place	Australia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Industries Economics Technological innovation Innovation Biological system modeling Government Education Services Science SSME Business Information Technology
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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