NDLI: Impact and Limitations of Modular Service Platforms: The case of IT Services

Content Provider	IEEE Xplore Digital Library
Author	Bohmann, T. Krcmar, H.
Copyright Year	2006
Description	Author affiliation: Inst. fur Inf., Technische Univ. Munchen, Garching (Bohmann, T.; Krcmar, H.)
Abstract	In this paper we show the impact and limitations of modular service platforms based on two action research studies with IT service providers. The projects used the information systems modularization and standardization (IS-MOST) method. The resulting modular platform enables providers to match the required scope of services of individual solutions from a set of defined modules. The modular platform can also facilitate a gap analysis of missing services as well as a systematic process of change management. The action research projects, however, also expose the limitations caused by, the heterogeneity of custom systems and quality objectives that a provider needs to match. Service providers thus need to complement modularization with measures aimed at managing or reducing the heterogeneity of custom systems and service objectives
Starting Page	455
Ending Page	460
File Size	6542641
Page Count	6
File Format	PDF
ISBN	1424404509
DOI	10.1109/ICSSSM.2006.320505
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-10-25
Publisher Place	France
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Automation Costs Standardization Information systems Automotive engineering Modularization Quality assurance Management information systems Economies of scale Outsourcing Portfolios IT Services New Service Development
Content Type	Text
Resource Type	Article

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