NDLI: Credit system of the food safety in retail trade based on information technology

Content Provider	IEEE Xplore Digital Library
Author	Ma Xin-lu Zhao Lin-du
Copyright Year	2005
Description	Author affiliation: Inst. of Syst. Eng., Southeast Univ., Nanjing, China (Ma Xin-lu; Zhao Lin-du)
Abstract	The aim of this paper is to address the following problems that are becoming increasingly important to managers in food retail industries. Whether the guarantee of food safety is the key way to promote service level of food retail and enhance customer satisfaction? If yes, how to reinforce the food safety management? What are advantages of applying information technology in building credit system of food safety (CSFS)? How does CSFS influence customer satisfaction? Based on analyzing the basic principles, framework of CSFS and elucidating the role of food retailer, food enterprises and customers in CSFS respectively, the paper introduces how does CSFS integrate whole food supply chain to ensure food safety and what are the functions of CSFS in food safety management through information technology. Based on prior researches which focus on factors affecting customer satisfaction, the paper elaborates on the impacts of CSFS on these factors and its results, and also finds that CSFS based on information technology not only promote service level of food retail through ensuring food safety, but also enhance customer satisfaction.
Starting Page	1242
Ending Page	1247
File Size	1088292
Page Count	6
File Format	PDF
ISBN	0780389719
DOI	10.1109/ICSSSM.2005.1500196
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2005-06-13
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Technology management Customer satisfaction Quality control Systems engineering and theory Spatial databases Information management Software safety Information technology Quality management Information analysis
Content Type	Text
Resource Type	Article

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