NDLI: PZB and Implementation of Web-Based Multi-Survey: A Case Study on Satisfaction Survey of Teaching

Content Provider	IEEE Xplore Digital Library
Author	Ling-Yi Lin Hsiang-Chuan Liu Chia-Cheng Liu Shih-Ming Chen
Copyright Year	2011
Abstract	This research aims at using the concept of Web-based Multi-Survey to explore the service quality of Satisfaction Survey of Teaching in a higher education institution. The Web-based multi-survey allows examinees to choose freely one or two items in a questionnaire related to a network programming class in result of nine scales. There are seven advantages compared with traditional single choice of paper questionnaire: (a) enhancing discrimination and reliability of PZB (Parasuraman, Zeithaml, Berry proposed in 1985), (b) improving classification of PZB, (c) gaining immediately the initial analysis result in statistics,(d)saving wastage of paper, (d) simplifying numbers of point in the questionnaire,(e) considering examinees¡¦ short-term memory, (f) raising surface validity of questionnaire. There are different advantages compared with the coefficient of reliability. The mechanism is superior to a traditional single choice paper questionnaire on the Cronbach £\ as a measure of the internal consistency or reliability for sampling students. At the same time, the mechanism uses the service quality model of PZB to investigate and analysis the quality of university education. The service quality model of PZB and the analysis of teaching evaluation are over 7 points. The total evaluation and each aspect were "internal consistency" compared with the the old law.
Starting Page	227
Ending Page	230
File Size	174129
Page Count	4
File Format	PDF
ISBN	9781457711749
DOI	10.1109/U-MEDIA.2011.23
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-07-03
Publisher Place	Brazil
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Analytical models Correlation Satisfaction Survey of Teaching Web-based Multi-Survey Educational institutions Reliability engineering PZB Planning
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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