NDLI: Proposal for Objective Evaluation of User Experiences

Content Provider	IEEE Xplore Digital Library
Author	Kanako, F. Nobuyuki, N.
Copyright Year	2013
Description	Author affiliation: Grad. Sch. of Syst. Design, Tokyo Metropolitan Univ., Tokyo, Japan (Kanako, F.; Nobuyuki, N.)
Abstract	Customer satisfaction with products or services comes under the influence of the experience of the user before the purchase. In addition, customer satisfaction after prolonged use is different from customer satisfaction at first use. At present, we depend on only subjective evaluation to determine the change in the level of satisfaction of the customer after long-term use. As a result, much time and effort are expended trying to evaluate satisfaction. In this paper, we propose verification of User Experience evaluation using objective indicators obtained by comparing the operation log and subjective evaluation of continuous use of an application software.
Sponsorship	IEEE Tokyo Sect.
Starting Page	285
Ending Page	288
File Size	1387707
Page Count	4
File Format	PDF
ISBN	9780769550190
DOI	10.1109/ICBAKE.2013.56
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-05
Publisher Place	Japan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Subjective Evaluation Time-frequency analysis Objective Evaluation Customer satisfaction User Experience Educational institutions Customer Satisfaction Electronic mail Application software Monitoring System analysis and design
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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