NDLI: Adaptive Case Management: Overview and Research Challenges

Content Provider	IEEE Xplore Digital Library
Author	Motahari-Nezhad, H.R. Swenson, K.D.
Copyright Year	2013
Description	Author affiliation: Service Comput. Group, Univ. of New South Wales, Sydney, NSW, Australia (Motahari-Nezhad, H.R.) \|\| Adv. Software Design Center, Fujitsu North America, Sunnyvale, CA, USA (Swenson, K.D.)
Abstract	Case management refers to the coordination of work that is not routine and predictable, and requires human judgment. Case management has applications in many domains such as healthcare, legal, police detective, social work, etc. The common aspect of such domains is that the work procedure cannot be prescribed into machine programs, instead the work is highly variable and must be figured out by knowledge workers each time. They might start with high-level guidelines and frameworks, but the sensitive dependence upon the details of the case mean that the work patterns emerge from the case as more information becomes available. Knowledge workers must make decisions on the course of action as the case proceeds. Traditionally case management has been supported by custom-built applications for each domain. There are approaches that attempt to standardize work practices without appreciating the full range of required responses. There is a push in industry from different vendors in areas such as enterprise content management, customer relationship management and business process management also to position their products as case management applications. In this article, we will review trends in industry and selected work in academia in the case management space, to identify challenges that the industry and the research community are facing in supporting knowledge workers in an adaptive and flexible manner, where systems need to support the work while should keep the knowledge workers in control.
Starting Page	264
Ending Page	269
File Size	354919
Page Count	6
File Format	PDF
ISBN	9780769550725
DOI	10.1109/CBI.2013.44
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-07-15
Publisher Place	Austria
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Industries Context best practice processes case management Protocols Collaboration Organizations Electronic mail knowledge work
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Knowledge and Contextual Information Management in Global Software Development: Challenges and Perspectives

Knowledge Intensive Business Processes: Theoretical Foundations and Research Challenges

Research Challenges in Adaptive Case Management: A Literature Review

Innovation in the hybrid zone: Knowledge transfer and adaptive boundary-spanning collaboration

Mapping Knowledge Activities with System Operations to Foster Information Systems for Knowledge Work

Demo: Cognoscenti Open Source Software for Experimentation on Adaptive Case Management Approaches

Knowledge Management Success in Practice

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes

Examining Adaptive Case Management to Support Processes for Enterprise Architecture Management

Adaptive Case Management: Overview and Research Challenges

Similar Documents

Knowledge and Contextual Information Management in Global Software Development: Challenges and Perspectives

Knowledge Intensive Business Processes: Theoretical Foundations and Research Challenges

Research Challenges in Adaptive Case Management: A Literature Review

Innovation in the hybrid zone: Knowledge transfer and adaptive boundary-spanning collaboration

Mapping Knowledge Activities with System Operations to Foster Information Systems for Knowledge Work

Demo: Cognoscenti Open Source Software for Experimentation on Adaptive Case Management Approaches

Knowledge Management Success in Practice

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes

Examining Adaptive Case Management to Support Processes for Enterprise Architecture Management

Adaptive Case Management: Overview and Research Challenges