NDLI: Facilitating Collaboration between COTS Stakeholders via Principles of Advanced ISD Methods: The Vendor Perspective

Content Provider	IEEE Xplore Digital Library
Author	Segal-Raviv, A. Hadar, I. Levy, M.
Copyright Year	2015
Description	Author affiliation: Dept. of Ind. Eng. & Manage., Shenkar Coll. of Eng. & Design, Ramat Gan, Israel (Levy, M.) \|\| Dept. of Inf. Syst., Univ. of Haifa, Haifa, Israel (Segal-Raviv, A.; Hadar, I.)
Abstract	Commercial-off-the-Shelf (COTS) systems continue to evolve after acquisition while adapting to an ever-changing organizational environment. Many software changes are delivered through the change request (CR) knowledge-intensive process that can be viewed as a small development cycle. In this study we mapped COTS-related risks documented in literature to COTS-based systems development (CBSD) phases. We then analyzed evidence for knowledge gaps between stakeholders, such as misunderstanding systems and business aspects, which hinder CR delivery. For each gap we mapped related risks and proposed methods, taken from advanced information system development (ISD) methodologies focused on human, collaborative and knowledge aspects, as mitigation strategies. Our analysis indicates that these methods, which encourage collaboration and knowledge sharing, can serve as feasible mitigation strategies for the knowledge gaps found in the study. Taking a knowledge-centric perspective of the CBSD process by mitigating risks via human-centric development methods is the first step toward a new model for risk management in CBSD.
Starting Page	29
Ending Page	35
File Size	349041
Page Count	7
File Format	PDF
ISBN	9781467370318
DOI	10.1109/CHASE.2015.11
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2015-05-18
Publisher Place	Italy
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Mitigation Risks COTS Collaboration Organizations Maintenance engineering Software Risk management Communication
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
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8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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