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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Li-Qing Li Qiao Liu Han-qing Zhou |
| Copyright Year | 2011 |
| Abstract | In the paper, the authors proposed the concept of patient satisfaction degree and established some factors that affect patient satisfaction degree according to the research on the spot in the concrete hospitals and systemic analysis. Firstly, it took ten hospitals in the 14 three A-level hospitals as examples in random, and handed out the questionnaires of patient satisfaction degree. Then the paper easily obtained the initial information table based on the collation and analysis of the collected questionnaires. At last, the paper classified these initial information tables by the means of k-means cluster analysis through the software of SPSS 16.0. From the result of k-means cluster analysis, these ten hospitals were divided into three groups, meanwhile, from the light of factors that affect patient satisfaction degree, the mean square of public image, hospital environment, medic ethics and management level can maximize the differences among cases in different clusters, but some other factors, such as medical quality, service attitude, treatment processes, charge level, clinic result and medical procedures shouldn't be used for descriptive purposes for the cluster means are equal. The analysis result is in accordance with the actual situation of Jiangxi province. |
| Starting Page | 563 |
| Ending Page | 567 |
| File Size | 1150152 |
| Page Count | 5 |
| File Format | |
| ISBN | 9781612844503 |
| DOI | 10.1109/ICIII.2011.143 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2011-11-26 |
| Publisher Place | China |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Industries Ethics Hospitals patient satisfaction degree Educational institutions Software Biomedical imaging K-Means cluster analysis three A-level hospital |
| Content Type | Text |
| Resource Type | Article |
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