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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Pereira, N. Jayasena, S. |
| Copyright Year | 2006 |
| Description | Author affiliation: Inf. Inst. of Technol., Colombo (Pereira, N.) |
| Abstract | Process automation concentrates on automating structured processes of an organization in order to achieve excellent service delivery by enabling the employees to pay more attention to semi structured or unstructured processes. Achieving service delivery excellence adds value to an organization, increases the customer retention and provides opportunity for strategic growth. The growth of the Sri Lankan healthcare sector is a necessity at this stage due to an increasingly ageing community and a significant increase in non-communicable diseases. Despite many regulations that govern the sector, it continues to be inundated with many problems in relation to delivery of healthcare services. This paper examines service delivery issues in the healthcare institutions in the Western province and suggests mechanisms for automating standard processes in order to achieve strategic growth. |
| Starting Page | 17 |
| Ending Page | 20 |
| File Size | 800374 |
| Page Count | 4 |
| File Format | |
| ISBN | 1424405548 |
| DOI | 10.1109/ICINFA.2006.374145 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2006-12-15 |
| Publisher Place | China |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Home automation Process Automation Healthcare Processes Laboratories Biomedical informatics Medical services Diseases Computer science Hospitals Service Delivery Aging Computer industry Medical diagnostic imaging |
| Content Type | Text |
| Resource Type | Article |
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