NDLI: Quality evaluation of Web services

Content Provider	IEEE Xplore Digital Library
Author	Feng-Jyh Lin Kunhuang Huarng Yi-Min Chen Shu-Ming Lin
Copyright Year	2004
Description	Author affiliation: Feng Chia Univ., Taichung (Feng-Jyh Lin; Kunhuang Huarng)
Abstract	The interest in measurement and management of service quality with Web-based systems has been issues of concern in recent years. Many business-to-customer markets have become the Web-based services and applied the new business models, such as virtual storefront, digital product providers, transaction brokers, online services, and auction houses. Although e-commerce applications vary significantly, most successful sites emphasize the important of interaction and service quality. In this study we examine the Chinese Websites of the alexa ranking. The findings of our content analysis indicated that most firms use the marketing functions distributed evenly in service quality dimensions. Creating online brand and community is the primary objective on Web service. The push technology is the future key function
Sponsorship	IEEE Comput. Soc. Tech. Committee on Elec. Commerce
Starting Page	226
Ending Page	233
File Size	418686
Page Count	8
File Format	PDF
ISBN	0769522068
DOI	10.1109/CEC-EAST.2004.53
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2004-09-13
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Business communication Web services Buildings Companies Marketing and sales Internet Electronic commerce Online services Advertising Quality management
Content Type	Text
Resource Type	Article

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