NDLI: The Impacts of Information Technology Enabled Services on Service Innovations: A Case Study in a Publishing Company

Content Provider	IEEE Xplore Digital Library
Author	Yao Chin Lin Ping Heng Tsai Nhu Hang Ha
Copyright Year	2011
Abstract	This paper aims to discover how Mook, a publishing company, connects with their users through a new tourism platform named Tripass. This platform has set some new functions, in which encourages users to participate, such as, trip planning, itinerary discussions, etc., are including new innovation services, Using Mook as a study object. This paper examines the relationships between the company and their users, in order to have the best understanding in how Mook uses Web 2.0-based community to make a connection with users. The findings of this paper figure out some characteristics in service innovations. Tripass is aiming to complete integrated ICT suites including Web 2.0 technologies. MOOK provides the tourism information from the database connecting to Google Maps and Street Views for assisting bloggers¡¦ photographs and tourists in itineraries arrangement. On the other side, the tourists are able to use the online functions to discuss their itineraries with their friends. In addition, they may also download complete tour itineraries from Tripass into handheld devices. Finally, Mook provides new technological options for users to have a new experience in Tripass in order to offer continuously services links to terminal devices.
Starting Page	41
Ending Page	47
File Size	632393
Page Count	7
File Format	PDF
ISBN	9781467302067
DOI	10.1109/APSCC.2011.22
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-12-12
Publisher Place	Korea (South)
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Technological innovation Google Content-as-a-Service Publishing Information Technology Enabled Service Communities Blogs Companies Service Innovation
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in