NDLI: Semantic data model for product support systems

Content Provider	IEEE Xplore Digital Library
Author	Pham, D.T. Dimov, S.S. Huneiti, A.M.
Copyright Year	2003
Description	Author affiliation: Cardiff Sch. of Eng., Univ. of Wales, Cardiff, UK (Pham, D.T.; Dimov, S.S.; Huneiti, A.M.)
Abstract	Organisations need a structured approach for managing the design of their electronic product support systems (PSSs) since, although technology can assist users with faster information retrieval, if the information is incorrect, the technology could actually increase the error rate. We present an approach for the semantic design and analysis of PSSs as part of a systematic methodology for the development of optimal PSSs. A semantic data model for PSSs is proposed based on an information usage analysis. This analysis aims at abstracting the intended purpose for the product information, the supported user tasks, and the functional characteristics of the product information elements. These abstract views are combined together into an activity-based semantic network and set of rules and constraints, which are then mapped into a database schema. This mapping creates a knowledge base that preserves the data semantics, which can then be used by authors in order to implement the PSS. A Web-based technical manual, which is a special type of PSS, is used in order to demonstrate the applicability of the proposed semantic data model.
Sponsorship	IEEE ISC iCore Phoenix Contact Schneider Electric Univ. of Virginia Rockwell Automation Univ. of Calgary Univ. of Duisburg-Essen
Starting Page	279
Ending Page	285
File Size	667928
Page Count	7
File Format	PDF
ISBN	0780382005
DOI	10.1109/INDIN.2003.1300281
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2003-08-21
Publisher Place	Canada
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Knowledge engineering Databases Knowledge based systems Manuals Information retrieval Data engineering Data models Virtual manufacturing Management training Information analysis
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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