NDLI: Participatory Service Design Based on User-Centered QoS

Content Provider	IEEE Xplore Digital Library
Author	Donghui Lin Ishida, T.
Copyright Year	2013
Description	Author affiliation: Dept. of Social Inf., Kyoto Univ., Kyoto, Japan (Donghui Lin; Ishida, T.)
Abstract	With the development of service-oriented computing environments, more and more Web services have become available. Service providers have to consider how to design composite services to meet requirements from various users. However, QoS of composite service is difficult to evaluate and predict due to the uncertainty and multiple metrics of QoS, which makes it necessary for user-centered design of composite services. Moreover, combining human services and Web services is becoming an important issue in service composition in cases that Web services cannot meet the requirements from users. Therefore, it is necessary to test the service composition environments for human-computer interaction and study human behaviors. In this paper, we address the above issues by proposing a participatory service design approach based on user-centered QoS considering a real-world case of field-based multi-language communication service design. To achieve this goal, we first describe the QoS model for service design considering users' requirements. Then, we propose the participatory service design process, consisting of service model refinement, participatory simulation, QoS evaluation and QoS data update. Finally, we use the field study of multi-language service design for Vietnamese agricultural knowledge communication to illustrate our proposed design methodology.
Starting Page	465
Ending Page	472
File Size	803345
Page Count	8
File Format	PDF
e-ISBN	9780769551456
DOI	10.1109/WI-IAT.2013.205
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-11-17
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Measurement user-centered QoS Analytical models Web services Computational modeling Quality of service participatory design Data models Mathematical model service composition multi-language communication service
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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