NDLI: Towards a Process-Centered Resilience Framework

Content Provider	IEEE Xplore Digital Library
Author	Zahoransky, R.M. Brenig, C. Koslowski, T.
Copyright Year	2015
Description	Author affiliation: Inst. of Inf. & Social Studies Telematics, Freiburg, Germany (Zahoransky, R.M.; Brenig, C.; Koslowski, T.)
Abstract	The turbulent organizational environment and the intensive use of interconnected, complex IT-systems incur operational risks with increasingly severe and uncertain disruptive effects. The increasing reliance on Information Systems (IS)such as Business Process Management (BPM) systems brought up an urgent need to ensure continuous business operations despite unexpected challenging conditions. In contrast to well-established risk-aware BPM which mainly addresses risk mitigation at design-time and only for known risks, we propose resilient BPM as a complementary approach focusing either at run-time or off-time. Such approaches seek the adjustment and maintenance of operations under disruption. We report on our ongoing work towards the development of a decision support framework to realize resilience in the BPM context. For this approach, measuring resilience on a process level is crucial, since it provides information that allow for better decision-making, learning, and improvement. Nevertheless, there are no suitable holistic measurement systems for resilient BPM available by now. Specifically, this paper motivates the need for operational resilience measurement at the level of processes. It presents the components and operation of our measurement framework, which helps to detect resilience properties of processes based on measures by analyzing process-logs. This information is then exploited to drive a resilience-oriented decision support to increase process resilience.
Starting Page	266
Ending Page	273
File Size	846515
Page Count	8
File Format	PDF
e-ISBN	9781467365901
DOI	10.1109/ARES.2015.68
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2015-08-24
Publisher Place	France
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Context Current measurement Organizations Time measurement Resilience
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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