NDLI: Assessing the Usability of University Websites in Saudi Arabia: A Heuristic Evaluation Approach

Content Provider	IEEE Xplore Digital Library
Author	Alotaibi, M.B.
Copyright Year	2013
Description	Author affiliation: Coll. of Comput. & Inf. Sci., Imam Univ., Riyadh, Saudi Arabia (Alotaibi, M.B.)
Abstract	This paper discusses Heuristic Evaluation (HE) as a method for evaluating the usability of websites, particularly for universities. This study has demonstrated the empirical application of HE, as a means for examining the usability of university websites in Saudi Arabia. Furthermore, it provides a comparison of private and government universities, in accordance with a set of HE components. Based on related studies, a set of principles and heuristics were developed to evaluate university websites, including: visual design and consistency, links and navigation, data entry forms, information truth and precision, privacy and security, search functionality, as well as, help, feedback and error tolerance. In fact, twelve (n=12) university websites were assessed by thirty (n=30) evaluators for each heuristic, using a four-point scale ranging from zero (0-not applicable) to three (3-yes). The main results of the study indicated that Saudi universities exhibit a significant tendency toward implementing high-quality usability practices. Yet, websites of Saudi private universities were found to offer 5% lower usability when compared to government universities.
Starting Page	138
Ending Page	142
File Size	172288
Page Count	5
File Format	PDF
ISBN	9780769549675
e-ISBN	9780769549675
DOI	10.1109/ITNG.2013.26
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2013-04-15
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Saudi Arabia Visualization Evaluation Navigation University Websites Educational institutions Security Usability Electronic government Heuristic
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
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9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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