NDLI: Services-Oriented CRM System and Enabling Technologies for Insurance Enterprises

Content Provider	IEEE Xplore Digital Library
Author	Huang Yongbin Wang Jianfeng
Copyright Year	2008
Abstract	Based on the analysis of customer relationship management(CRM) and information management requirements for insurance enterprises, this paper puts forward a service-oriented CRM framework for insurance enterprises and analysis the composition of the system, which includes resource base layer, system supporting layer, function service layer, services integration layer, business process layer and application presentation layer. Based on above research, some enabling technologies for realizing the service-oriented CRM system for insurance enterprises are deeply studied, including CRM data analysis and process technologies based on data warehouse, service-oriented system integration technologies for CRM etc, and these realization technologies and approaches are provided.
Starting Page	737
Ending Page	740
File Size	817080
Page Count	4
File Format	PDF
ISBN	9780769535432
DOI	10.1109/WKDD.2009.60
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-01-23
Publisher Place	Russia
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Industrial relations Information management Customer service Data mining Information analysis Service-oriented Architecture Partial response channels Insurance Customer relationship management Customer Relationship Management Marketing and sales Insurance Enterprise Data Processing Resource management System Integration
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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