NDLI: Applying GRA to construct the system of Balance Score card in nonprofit organization

Content Provider	IEEE Xplore Digital Library
Author	Chaang-Yung Kung Tzung-Ming Yan Chih-Cheng Huang Chih-Sung Lai
Copyright Year	2009
Description	Author affiliation: Department of Leisure and Recreation, National Formosa University, Taiwan (Chih-Cheng Huang) \|\| Department of Insurance, Chaoyang University of Technology, Taiwan (Tzung-Ming Yan) \|\| Department of International Business, National Taichung University, Taiwan (Chaang-Yung Kung; Chih-Sung Lai)
Abstract	This research has used Grey Relational Analysis to conduct a case study in order to construct a Balanced Scorecard System (BSC) for the National Museum of Natural Science (NMNS) in the process of a decisive organizational change. The Key Performance Indicators (KPI) for the NMNS prior to and after organizational or structural changes were also investigated. The findings show that: 1). KPI places emphasis on the growth rate of customers and promotion of public relations in the financial perspective, in order to enhance customers' satisfication and improve service quality as evalued from the customer perspective. Meanwhile, the project highlights senior managers' involvement with the informational technology so that they are able to deal with the applied cases not only from the internal process perspetive, but also from employees' professional ability and satification from the learning perspective; 2). A different set of KPI, that is caused by organizational changes, deserves further investigations; 3). Differences between Profit- and Nonprofit-Organizations on the above four perspectives of BSC lie in the fact that Nonprofit Organizations usually pay more attention to the customer perspective; 4) The findings can serve as an example for NMNS to carry BSC into effect. Other nonprofit organizations may find them useful in their business operations and developmental projects.
Starting Page	1456
Ending Page	1459
File Size	81743
Page Count	4
File Format	PDF
ISBN	9781424449149
DOI	10.1109/GSIS.2009.5408142
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-11-10
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Performance evaluation Polarization Decision making Project management The National Museum of Natural Science Management accounting Nonprofit Organizations Public relations Technology management Grey Relational Analysis Particle measurements Performance analysis Balanced Scorecard Intelligent systems
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in