NDLI: Symptom Database Builder for Autonomic Computing

Content Provider	IEEE Xplore Digital Library
Author	Chilukuri, S.K. Doraisamy, K.
Copyright Year	2006
Description	Author affiliation: India Software Lab, IBM Software Group (Chilukuri, S.K.; Doraisamy, K.)
Abstract	Companies in the software development business accumulate an enormous amount of data, generated through their test and support teams. This data could be in the form of defect records and their resolutions, queries or responses to the customers. This data may be classified as problem data, and contains information that can be used for proactive problem diagnosis and resolution. However, in real situation it is rarely reused, as the data is populated in 'human' (communication language) and lacks structured information to be effectively used by IT management tools. IBM log and trace analyzer for autonomic computing (LTA) (Jacob et al., 2004) is one tool that helps IT administrators and support personnel in easy problem diagnosis through its symptom database. A symptom database is a collection of XML files adhering to a schema and contains records of incident and problem indications that could arise in the operation of the software or hardware infrastructure. For every symptom, the symptom database also contains the cause of the problem and a recommended solution for the problem. Typically the symptom database is created by the development teams from the scratch; however we have found that the unstructured data collected by the support and the test teams can also be processed using various natural language processing and unstructured information processing algorithms to build symptom databases. In this paper we present a tool, the symptom database builder (SDB), which facilitates the conversion of problem data to a symptom database to be used with LTA
Sponsorship	IEEE CPS
Starting Page	32
Ending Page	32
File Size	86700
Page Count	1
File Format	PDF
ISBN	0769526535
DOI	10.1109/ICAS.2006.58
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-07-19
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Software testing Jacobian matrices Databases Humans XML Companies Programming Hardware Natural language processing Personnel
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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