NDLI: Outsourced, Offshored Software-Testing Practice: Vendor-Side Experiences

Content Provider	IEEE Xplore Digital Library
Author	Shah, H. Sinha, S. Harrold, M.J.
Copyright Year	2011
Abstract	In the era of globally distributed software engineering, the practice of outsourced, off shored software testing (OOST) has witnessed increasing adoption. Although there have been ethnographic studies of the development aspects of global software engineering and of the in-house practice of testing, there have been fewer studies of OOST, which to succeed, can require dealing with unique challenges. To address this limitation of the existing studies, we conducted -- and, in this paper, report the findings of -- an ethnographically-informed study of three vendor testing teams involved in OOST practice. Specifically, we studied how test engineers perform their tasks under deadline pressures, the challenges that they encounter, and their strategies for coping with the challenges. Our study provides insights into the differences and similarities between in-house testing and OOST, the influence of team structures on the degree of pressure experienced by test engineers in the OOST setup, and the factors that influence quality and productivity under OOST.
Starting Page	131
Ending Page	140
File Size	220753
Page Count	10
File Format	PDF
ISBN	9781457711404
e-ISBN	9780769545035
DOI	10.1109/ICGSE.2011.32
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-08-15
Publisher Place	Finland
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Interviews Organizations Software Manuals Software testing Computer bugs qualitative study Ethnography software testing human factors field study
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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