NDLI: Distributed Cross-Domain Change Management

Content Provider	IEEE Xplore Digital Library
Author	Wassermann, B. Ludwig, H. Laredo, J. Bhattacharya, K. Pasquale, L.
Copyright Year	2009
Abstract	Distributed systems increasingly span organizational boundaries and, with this, system and service management domains. Web services are the primary means of exposing services to clients, be it in electronic commerce, Software-as-a-Service (SaaS) or on cloud platforms and are being used and integrated with customer-managed applications as well as in complex mashups. Maturing cross-domain relationships and an increase in loose coupling and ad-hocness makes managing configuration changes, e.g., changes in interfaces or endpoints, increasingly relevant. Traditional service management processes within organizations, in particular change management, relies on a central configuration management database (CMDB) to assess the impact a change has on other components of the system. However, this approach does not work in a cross-domain environment, due to the lack of a central CMDB, centralized management processes, and knowledge by service providers which clients depends on their respective services. This paper proposes the Change 2.0 approach to cross-domain change management based on an inversion of responsibility for impact assessment and the facilitation of cross-domain service process integration. We present the requirements imposed by cross-domain change management, the Change 2.0 architecture, and a brief evaluation of its benefits.
Starting Page	59
Ending Page	66
File Size	695358
Page Count	8
File Format	PDF
ISBN	9780769537092
DOI	10.1109/ICWS.2009.61
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-07-06
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Web services Application software Databases Conference management Mashups Educational institutions Computer science Drives Electronic commerce Clouds cross-organizational systems Service management change management loose coupling distributed systems
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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