NDLI: Modelling Service Systems for Collaborative Innovation in the Enterprise Software Industry - The St. Gallen Media Reference Model Applied

Content Provider	IEEE Xplore Digital Library
Author	Janner, T. Schroth, C. Schmid, B.
Copyright Year	2008
Description	Author affiliation: Inst. for Media & Commun. Manage., Univ. of St. Gallen, St. Gallen (Janner, T.; Schroth, C.; Schmid, B.)
Abstract	As organizational structures shift from centralized and hierarchical structures to decentralized and loosely coupled networks, value creation and innovation processes are changing as well. Especially in the services sector, we observe a shift from closed and company-internal innovation processes to more open and collaborative forms of innovation (e.g. via various types of communities that emerge in enterprises' surrounding ecosystems). Communities of co-innovation or innovation networks can be described from a service systems perspective. In this work, a modelling approach to generally describe service systems is developed leveraging the St. Gallen Media Reference Model (MRM). A specific instantiation of this model is presented that allows for modelling service systems in terms of communities of co-innovation. The model is applied for the case of co-innovation in the enterprise software ecosystem of the SAP AG. The approach fosters understanding, organizing and managing such new networks of collaborative innovation in service science.
Starting Page	145
Ending Page	152
File Size	365889
Page Count	8
File Format	PDF
ISBN	9780769532837
DOI	10.1109/SCC.2008.34
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-07-07
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	MRM service system community of co-innovation innovation network St. Gallen Media Reference Model
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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