NDLI: Policy-Based Automation to Improve Solution Engineering in IT Services

Content Provider	IEEE Xplore Digital Library
Author	Sarkar, R. Devarakonda, M. Tanner, A.
Copyright Year	2007
Description	Author affiliation: IBM, Yorktown Heights (Sarkar, R.; Devarakonda, M.)
Abstract	IT outsourcing service providers are increasingly required to balance cost-reduction challenges with quality-improvement goals. Such efforts can be aided by an improved methodology for services solution engineering - which involves requirements analysis, mapping requirements to service provider capabilities, documenting the service design and defining transformations of the customer's environment to facilitate more efficient service delivery. One such improved methodology leverages reuse in the form of a taxonomy of standardized service offerings and a repository of standardized service designs they can be mapped to. In this paper, we describe a prototype system that provides automation for such a methodology, by encoding design policies that are used to assist solution architects in gathering relevant information from the customer and cross checking design decisions. This paper presents the system architecture, discusses sources and models of knowledge, and illustrates how this knowledge can be used with specific examples from the services field.
Starting Page	605
Ending Page	612
File Size	282978
Page Count	8
File Format	PDF
ISBN	0769529259
DOI	10.1109/SCC.2007.88
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2007-07-09
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Outsourcing Taxonomy Contracts Asset management Standardization Design automation Process design Laboratories Design engineering Prototypes
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in