NDLI: The future of e-service value

Content Provider	IEEE Xplore Digital Library
Author	Matsuo, T.
Copyright Year	2014
Description	Author affiliation: Adv. Inst. of Ind. Technol., Tokyo, Japan (Matsuo, T.)
Abstract	Summary form only given. Service science research has been developing rapidly in this decade and provided a lot of contributions to enhance the value of information systems. At this point, most of IT scientists are promoting their researches based on the concept what information systems make an effective, an optimal, and confortable society. Since the e-services are provided to users, we have to define their value on user-friendliness, sustainability, economical efficiencies, effectiveness, satisfaction, and some other viewpoints. In this talk, we introduce the service fit model to realize what the users utilities are enhanced by e-services. The former half, we discuss the irrational issues of human activity and thinking. Even though some splendid services are provided by the information systems, people sometimes do not think and feel their value because their thinking and services are not fitted. For example, although word-processing software has a lot of function to edit the documents and the personal computer has memory to memorize a ton of data, people sometimes have paper and pencil nearby. This means that the software and the computer do not meet the needs. In latter half, we introduce some examples and actual cases where the systems provide smart services and functions. IT solutions in tourism industry and semiconductors industry are introduced at the end of this talk.
Sponsorship	IEEE Comput. Soc.
Starting Page	3
Ending Page	4
File Size	577245
Page Count	2
File Format	PDF
ISBN	9781479948604
DOI	10.1109/ICIS.2014.6912097
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2014-06-04
Publisher Place	China
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Conferences Educational institutions Informatics Software Computers Fellows
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Contextualising co-creation of value in electronic personal health records

HCW Introduction

BeA: Management of handwritten exams on the cloud

A proposed framework for full automation of software testing process

The Graduate Teaching Academy: Implementing graduate learning communities

Amateur radio communications, software and computer networks in education

SECASA 2008 Workshop Organization

How to teach quality management

The Knowledge Kaleidoscope

The future of e-service value

Similar Documents

Contextualising co-creation of value in electronic personal health records

HCW Introduction

BeA: Management of handwritten exams on the cloud

A proposed framework for full automation of software testing process

The Graduate Teaching Academy: Implementing graduate learning communities

Amateur radio communications, software and computer networks in education

SECASA 2008 Workshop Organization

How to teach quality management

The Knowledge Kaleidoscope

The future of e-service value