NDLI: A Proposed Web Tool for IT Environment Service Management

Content Provider	IEEE Xplore Digital Library
Author	Drago, R.B. da Silva Villaca, R.
Copyright Year	2006
Description	Author affiliation: Federal University of Espirito Santo, Brazil (Drago, R.B.)
Abstract	The increasing complexity in the networks and applications together with the new demands for distributed information technology (IT) services have been changing the way systems are managed. The focus has moved from device-oriented management to service-oriented management. Currently, small and big companies need an IT infrastructure to support their business, and this infrasctructure has to be monitored. Quantitative metrics should be measured and used to get a feedback about the IT environment functionalities. This paper proposes a web-based network service management system which use open standards and free software to help the practice of Service Level Management (SLM) at IT environments. A metric - here named "Service Availability Index"- is presented as a way to measure the IT environment system functionalities. To validate the prototype developed for the system proposed, a case study is presented and the main results are analyzed.
Starting Page	64
Ending Page	64
File Size	517625
Page Count	1
File Format	PDF
ISBN	0769525229
DOI	10.1109/AICT-ICIW.2006.27
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-02-19
Publisher Place	French Caribbean
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Environmental management Information technology Technology management Companies Monitoring Feedback Software standards Availability Software prototyping Prototypes
Content Type	Text
Resource Type	Article

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