NDLI: Adaptive Automated Teller Machines

Content Provider	IEEE Xplore Digital Library
Author	Mujtaba, G. Mahmood, T.
Copyright Year	2011
Description	Author affiliation: Department of Computer Science, Sukkur IBA, Sukkur, Pakistan (Mujtaba, G.) \|\| Department of Computer Science, NUCES, FAST, Karachi, Pakistan (Mahmood, T.)
Abstract	During the past few years, the banking sector has started providing a variety of services to its customers. One of the most significant of such services has been the introduction of the Automated Teller Machines (ATMs) for providing online support to bank customers. The use of ATMs has reached its zenith in every developed country, and thousands of ATM transactions are occurring on a daily basis. In order to increase the customers' satisfaction and to provide them with more user-friendly ATM interfaces, it becomes important to mine the ATM transactions to discover useful patterns about the customers' interacting behaviors. In this work, we apply diverse data mining techniques to an ATM transaction dataset obtained from an international bank based in the Middle East. We pre-process this dataset, and convert it into a specific XML format, called MXML, in order to mine it through the ProM (process mining) tool. We divide our work into two papers, i.e. Part I and Part II. In Part I (this paper), we present the background knowledge and functionality related to the pre-processing of ATM dataset, and its conversion to MXML, along with the related work. Then, in Part II (companion paper), we present our results related to the data mining of the ATM dataset, e.g., the amount withdrawal distribution of the ATM customers, based on time and location of the ATM terminals. Based on these mining outputs, we are currently developing an adaptive ATM interface which caters for the specific preferences of ATM users, e.g., by showing different GUIs at different time intervals.
Starting Page	1
Ending Page	6
File Size	371464
Page Count	6
File Format	PDF
ISBN	9781457715532
e-ISBN	9781457715563
DOI	10.1109/ICICT.2011.5983540
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2011-07-23
Publisher Place	Pakistan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Asynchronous transfer mode Data mining PROM Banking Maintenance engineering Business Cleaning
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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