NDLI: Expert Systems: A Computer Consultant Software Application for the 90's

Content Provider	IEEE Xplore Digital Library
Author	Adams, P.L. Woodard, G.L. Williams, A. Clarke, T.
Copyright Year	1992
Description	Author affiliation: NC A&T State University, Greensboro, NC (Adams, P.L.)
Abstract	At the present time vendor-saturated markets have forced the drop in computer retail prices allowing a large percentage of today's households to have a computer or enter the market for one. Quite often these consumers call back to support hotlines for help in everything from getting started to troubleshooting various problems associated with computers. In many cases support personnel are swamped with angry, frustrated customers wanting some answers. We have proposed to alleviate problems of overload and inaccessibility by developing an expert system that would emulate a computer consultant to on-line and potential on-line customers. Theoretically, this system could be used by support personnel or by a user interfacing directly either by terminal or modem. This paper will describe our approach to solving this problem as well as the design of an expert system.
Starting Page	194
Ending Page	197
File Size	360439
Page Count	4
File Format	PDF
ISBN	0818626658
ISSN	00942898
DOI	10.1109/SSST.1992.712260
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1992-03-01
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Expert systems Computer applications Application software Humans Intelligent systems Artificial intelligence Diagnostic expert systems Engines Digital arithmetic Problem-solving
Content Type	Text
Resource Type	Article

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