NDLI: Development of an evaluation model for Question Answering Systems

Content Provider	IEEE Xplore Digital Library
Author	Chorng-Shyong Ong, Min-Yuh Day, Wen-Lian Hsu,
Copyright Year	2008
Description	Author affiliation: Department of Information Management, National Taiwan University, Taiwan (Chorng-Shyong Ong,; Min-Yuh Day,) \|\| Institute of Information Science, Academia Sinica, Taiwan (Wen-Lian Hsu,)
Abstract	Question Answering Systems (QAS) are receiving increasing attention from information systems researchers, particularly those in the information retrieval and natural language processing communities. Evaluation of an information system’s success and user satisfaction are important issues in information systems research, especially for emerging online service systems on the Internet. Although many QAS have been implemented, little work has been done on the development of an evaluation model for them. The purpose of this study is to develop an evaluation model for question answering systems from user’s perspective. We have established the theoretical foundation and conceptualization of the constructs for user satisfaction with question answering systems. We have developed a general instrument capable of reliably and accurately measuring user satisfaction in the context of question answering systems. The proposed evaluation model provides a framework for the design of question answering systems from the user’s perspective to enhance user satisfaction and acceptance of QAS.
Starting Page	178
Ending Page	183
File Size	105001
Page Count	6
File Format	PDF
ISBN	9781424426591
DOI	10.1109/IRI.2008.4583026
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2008-07-13
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Instruments Reliability Correlation Information systems Internet Information retrieval Shape User satisfaction Evaluation Model Measurement Question answering system
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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