NDLI: A Role-based Customer review Mining System

Content Provider	IEEE Xplore Digital Library
Author	Wenqian Shang Youli Qu Houkuan Huang Yongmin Lin Hongbin Dong
Copyright Year	2006
Description	Author affiliation: Beijing Jiaotong Univ., Beijing (Wenqian Shang)
Abstract	With the development of WWW (World Wide Web), more and more people surf on the Web, more and more Web sites provide forum for people to publish their reviews, so there are many reviews on some special topic in many forums. Our system mainly aims at the reviews of customer for some product. The data set comes from forum data or emails or any other form of reviews. The mining result can guide the company's CEO to make science decision for company's products research and market development and the mining result can guide the customers to purchase more satisfying products. Our system mainly adopts data mining technology, natural language processing technology, Web text mining technology and so on. In the realization of our system, we adopt role based concepts and theory, this makes the realization more reasonable and more efficiency and this makes the system function more perfect and more science.
Starting Page	4855
Ending Page	4860
File Size	1082098
Page Count	6
File Format	PDF
ISBN	1424400996
DOI	10.1109/ICSMC.2006.385074
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-10-08
Publisher Place	Taiwan
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Data mining Natural language processing Information technology Cybernetics World Wide Web Web sites Text mining Companies Customer relationship management Electronic mail
Content Type	Text
Resource Type	Article

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4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
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