NDLI: Are Your Lights Off? Using Problem Frames to Diagnose System Failures

Content Provider	IEEE Xplore Digital Library
Author	Tun, T.T. Jackson, M. Laney, R. Nuseibeh, B. Yijun Yu
Copyright Year	2009
Abstract	This paper reports on our experience of investigating the role of software systems in the power blackout that affected parts of the United States and Canada on 14 August 2003. Based on a detailed study of the official report on the blackout, our investigation has aimed to bring out requirements engineering lessons that can inform development practices for dependable software systems. Since the causes of failures are typically rooted in the complex structures of software systems and their world contexts, we have deployed and evaluated a framework that looks beyond the scope of software and into its physical context, directing attention to places in the system structures where failures are likely to occur. We report that (i) Problem Frames were effective in diagnosing the causes of failures and documenting the causes in a schematic and accessible way, and (ii) errors in addressing the concerns of biddable domains, model building problems, and monitoring problems had contributed to the blackout.
Starting Page	343
Ending Page	348
File Size	324916
Page Count	6
File Format	PDF
ISBN	9780769537610
ISSN	1090705X
DOI	10.1109/RE.2009.31
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2009-08-31
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Software systems Design engineering Power engineering and energy Knowledge engineering Computer science Power engineering computing Buildings Condition monitoring Documentation Accidents failure analysis System failures Problem Frames
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Are Your Lights Off? Using Problem Frames to Diagnose System Failures∗

oro.open.ac.uk Are Your Lights Off? Using Problem Frames to Diagnose System Failures ∗

Are your lights off? using problem frames to diagnose system failures∗.

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