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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Karahanna, E. Seligman, L. Polites, G.L. Williams, C.K. |
| Copyright Year | 2009 |
| Abstract | Research on website satisfaction (also known as e-satisfaction) has been approached from many different perspectives. However, many studies lack a solid, overarching theory base, and rely heavily on student data. As a consequence, there is a lack of clarity as to the antecedents and consequences of e-satisfaction. Using a survey of 4,838 visitors to a large hotel chain's website, we test a comprehensive model of e-satisfaction grounded in Bagozzi's 1992 framework of the self-regulation of attitudes, intentions, and behavior. Results indicate that appraisals of website quality and usefulness, as well as product value appraisals, lead to overall satisfaction with a site, which in turn leads to site stickiness. These website and product appraisals, as well as an appraisal of trust in the vendor, also have a direct impact on site stickiness unmediated by satisfaction. |
| Starting Page | 1 |
| Ending Page | 10 |
| File Size | 390575 |
| Page Count | 10 |
| File Format | |
| ISBN | 9780769534503 |
| ISSN | 15301605 |
| DOI | 10.1109/HICSS.2009.129 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2009-01-05 |
| Publisher Place | USA |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Appraisal Automatic testing Educational institutions Conference management Customer satisfaction Solid modeling Consumer electronics Costs Decision making |
| Content Type | Text |
| Resource Type | Article |
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