NDLI: E-Government: The Need for Effective Process Management in the Public Sector

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Introduction to the 2006 Electronic Government Track

Minitrack Introduction

Structuration, Emancipation and Democracy

The Impact of ICT Expenditures on Institutionalized Democracy and Foreign Direct Investment in Developing Countries

Discursive e-Democracy Support

Minitrack Introduction

Multi-Method Approaches to Digital Government Research: Value Lessons and Implementation Challenges

Infusing an Architectural Framework with Neo-Institutional Theory: Reports from Recent Change Management Initiatives within the Swedish Public Administration

Can Government Be a Good eBayer? The Use of Online Auctions in the Sale of Surplus Property

Minitrack Introduction

Identity Management and Data Sharing in the European Union

e-Government Integration with Web Services and Alerts: A Case Study on an Emergency Route Advisory System in Hong Kong

Learning about Interoperability for Emergency Response: Geographic Information Technologies and the World Trade Center Crisis

Reorganizing Government: Bhutan Visa Online

A Complex Adaptive System Perspective of Enterprise Architecture in Electronic Government

Enterprise Architecture Implementation and Management: A Case Study on Interoperability

Information Quality as a Common Ground for Key Players in e-Government Integration and Interoperability

Minitrack Introduction

The Effect of Organizational/Technological Factors and the Nature of Knowledge on Knowledge Sharing

E-Government: The Need for Effective Process Management in the Public Sector

Organization Antecedents of Successful IT Management

Stakeholders, Contradictions and Salience: An Empirical Study of a Norwegian G2G Effort

Examining Cross-Agency Collaborations in E-Government Initiatives

E-Government Evaluation: Reflections on Two Organisational Studies

Enacting State Websites: A Mixed Method Study Exploring E-Government Success in Multi-Organizational Settings

Using IDEF0/Petri Net for Ontology-Based Task Knowledge Analysis: The Case of Emergency Response for Debris-Flow

A Holistic Reference Framework for e-Government: The Practical Proof of a Scientific Concept

e-Government: People and Skills in Europes Administrations

Minitrack Introduction

Framework for Analyzing Critical Incident Management Systems (CIMS)

e-Government and Cyber Security: The Role of Cyber Security Exercises

Physical Security and Vulnerability Modeling for Infrastructure Facilities

Minitrack Introduction

Challenges of Treating Information as a Public Resource: The Case of Parcel Data

Using Social Contextual Information to Match Criminal Identities

The Effects of the Digital Divide on E-Government: An Emperical Evaluation

Reporting On-Campus Crime Online: User Intention to Use

Implementing a Knowledge Portal for e-Government Based on Semantic Modeling: The e-Government Intelligent Portal (eip.at)

Transaction Stage of e-Government Systems: Identification of Its Location and Importance

From a Successful Regional Information Society Strategy to an Advanced Living Lab in Mobile Technologies and Services

Assessing User Satisfaction of E-Government Services: Development and Testing of Quality-in-Use Satisfaction with Advanced Traveler Information Systems (ATIS)

Minitrack Introduction

Examining the Socio-Economic Determinants of Broadband Adopters and Non-Adopters in the United Kingdom

Emerging Issues in United States Telecommunications Policy: An Analysis of Federal Communications Commission Activity

Time, Space, and Documents — Principles for e-Government Regulation

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E-Government: The Need for Effective Process Management in the Public Sector

Content Provider	IEEE Xplore Digital Library
Author	Weerakkody, V. Baire, S. Choudrie, J.
Copyright Year	2006
Description	Author affiliation: Brunel University (Weerakkody, V.)
Abstract	The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.
File Size	176680
File Format	PDF
ISBN	0769525075
ISSN	15301605
DOI	10.1109/HICSS.2006.137
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2006-01-04
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Electronic government Management information systems Business process re-engineering Councils Context-aware services Disaster management Knowledge management Total quality management Mathematics Collaboration Web Services E-government Process Information Systems Integration Council Y
Content Type	Text
Resource Type	Article

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