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| Content Provider | IEEE Xplore Digital Library |
|---|---|
| Author | Robertson, M. Sorensen, C. Swan, J. |
| Copyright Year | 2000 |
| Description | Author affiliation: Bus. Sch., Coventry Univ., UK (Robertson, M.) |
| Abstract | Managing knowledge is a value creating process in most organisations and is particularly important in knowledge-intensive firms. This paper asks the question: how can GroupWare specifically facilitate processes of knowledge creation within knowledge intensive firms? Based on an analysis of an expert consultancy where e-mail is used successfully for information and knowledge search, and Lotus Notes is used with mixed results in project working, it is argued that the complexity of articulating the knowledge creation process can be reduced by using e-mail. Furthermore e-mail when considered in context is potentially a rich medium for the development of collective knowledge over time. It is also concluded that although distributed Lotus Notes databases can alleviate temporal and spatial complexity, this media lacks the richness required for complex processes of knowledge creation. Thus where temporal and spatial constraints do not exist, there will be substantial barriers for using GroupWare to support the knowledge creation process, in this type of knowledge-intensive firm. |
| File Size | 79537 |
| File Format | |
| ISBN | 0769504930 |
| DOI | 10.1109/HICSS.2000.926616 |
| Language | English |
| Publisher | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Publisher Date | 2000-01-07 |
| Access Restriction | Subscribed |
| Rights Holder | Institute of Electrical and Electronics Engineers, Inc. (IEEE) |
| Subject Keyword | Collaborative software Collaborative work Computer aided software engineering Knowledge management Electrical capacitance tomography Resource management Laboratories Research and development Technology management Communications technology |
| Content Type | Text |
| Resource Type | Article |
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