NDLI: Jamaica Foods Group (JFG's) information systems service quality assessment

Content Provider	IEEE Xplore Digital Library
Author	Golding, P.
Copyright Year	2005
Description	Author affiliation: Sch. of Comput. & Inf. Technol., Univ. of Technol., Jamaica (Golding, P.)
Abstract	This is the initial study of service quality of a number of Jamaican companies that have implemented ERP systems. The objective is to determine what factors in the Jamaican and ERP systems environment determine user-satisfaction and to provide useful diagnostics for managing the IS unit and the organization's IT resources. The methodological approach used, focused on collecting primary data from staff members from four locations of the organization. The data was collected using the widely accepted IS modified SERVQUAL instrument. The survey instrument also included five questions provided by the IS unit to evaluate the Oracle ERP system implemented in the organization. The questions included user friendliness, performance expectations, detailed analysis, timely processing of data and adequate security of the system. The findings, based on the overall organization, suggest that although service quality is below expectations, the gaps are not generally significant, i.e. equal to or greater than one. The analysis, however, based on business units provides more revealing information.
Sponsorship	Region 3 of the Inst. of Electr. and Electron. Eng. IEEE Broward Sect. Nova Southeastern Univ
Starting Page	507
Ending Page	512
File Size	1912480
Page Count	6
File Format	PDF
ISBN	0780388658
DOI	10.1109/SECON.2005.1423295
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	2005-04-08
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Information systems Quality assessment Enterprise resource planning Instruments Management information systems Environmental management Resource management Human computer interaction Performance analysis Data security
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

Evaluation approaches of information systems service quality

A Statistical Threat Assessment

Virtualisation security risk assessment for enterprise cloud services based on stochastic game nets model

Engineering resource management for the information grid and the emerging role of e-commerce

Information management issues of the late 1980s

An enterprise architecture approach to building a service-oriented enterprise

Security Engineering in IT Governance for University Information System

Performance analysis for Enterprise Resource Planning systems

Ensuring information assurance in federated identity management

Jamaica Foods Group (JFG's) information systems service quality assessment

Similar Documents

Evaluation approaches of information systems service quality

A Statistical Threat Assessment

Virtualisation security risk assessment for enterprise cloud services based on stochastic game nets model

Engineering resource management for the information grid and the emerging role of e-commerce

Information management issues of the late 1980s

An enterprise architecture approach to building a service-oriented enterprise

Security Engineering in IT Governance for University Information System

Performance analysis for Enterprise Resource Planning systems

Ensuring information assurance in federated identity management

Jamaica Foods Group (JFG's) information systems service quality assessment