NDLI: Use of software triggers to evaluate software process effectiveness and capture customer usage profiles

Content Provider	IEEE Xplore Digital Library
Author	Bassin, K.A. Santhanam, P.
Copyright Year	1997
Description	Author affiliation: Center for Software Eng., IBM Thomas J. Watson Res. Center, Yorktown Heights, NY, USA (Bassin, K.A.)
Abstract	Summary form only given, as follows. We have analyzed fault data comprising nearly 30,000 records (including in-process and field data) from two real products A and B over multiple releases, using orthogonal defect classification (ODC). We exploit the information capture by ODC triggers to evaluate the development activities, and identify specific actions for improvement in development. We illustrate the use of triggers to capture customer usage in a way that is directly meaningful to product development and show: (i) the complete trigger profiles by the development activity for two releases of product A, and evaluate the effectiveness of product development activities; (ii) how systematically the appropriate trigger distribution during the development activities can be made to approach the trigger distribution in the field over six releases, as validated by /spl chi//sup 2/ tests; (iii) study the field defect trigger distributions for product A over three releases, and demonstrate the consistency of the profile over multiple releases and discuss the origin of differences; and (iv) compare the field trigger profiles of products A and B and discuss the differences in their customer usage and environment. This is the most comprehensive use of ODC triggers in development and field data reported to date.
Starting Page	260
Ending Page	261
File Size	67834
Page Count	2
File Format	PDF
ISBN	0818681209
DOI	10.1109/ISSRE.1997.630874
Language	English
Publisher	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Publisher Date	1997-11-02
Publisher Place	USA
Access Restriction	Subscribed
Rights Holder	Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subject Keyword	Software engineering Product development Contracts Data analysis System testing
Content Type	Text
Resource Type	Article

Sl.	Authority	Responsibilities	Communication Details
1	Ministry of Education (GoI), Department of Higher Education	Sanctioning Authority	https://www.education.gov.in/ict-initiatives
2	Indian Institute of Technology Kharagpur	Host Institute of the Project: The host institute of the project is responsible for providing infrastructure support and hosting the project	https://www.iitkgp.ac.in
3	National Digital Library of India Office, Indian Institute of Technology Kharagpur	The administrative and infrastructural headquarters of the project	Dr. B. Sutradhar bsutra@ndl.gov.in
4	Project PI / Joint PI	Principal Investigator and Joint Principal Investigators of the project	Dr. B. Sutradhar bsutra@ndl.gov.in Prof. Saswat Chakrabarti will be added soon
5	Website/Portal (Helpdesk)	Queries regarding NDLI and its services	support@ndl.gov.in
6	Contents and Copyright Issues	Queries related to content curation and copyright issues	content@ndl.gov.in
7	National Digital Library of India Club (NDLI Club)	Queries related to NDLI Club formation, support, user awareness program, seminar/symposium, collaboration, social media, promotion, and outreach	clubsupport@ndl.gov.in
8	Digital Preservation Centre (DPC)	Assistance with digitizing and archiving copyright-free printed books	dpc@ndl.gov.in
9	IDR Setup or Support	Queries related to establishment and support of Institutional Digital Repository (IDR) and IDR workshops	idr@ndl.gov.in

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